Case Study

Shifting the Balance for Valley Metro

When Valley Metro needed a solution for its waning RideShare alternative transit program, it turned to American Logistics to develop and manage a new offering. In our new success story, learn how we helped lower paratransit cost and expand the program to six more communities.

Download Case Study

How American Logistics Delivered Success

American Logistics partnered with Valley Metro to understand the program’s historical performance and unique regional challenges. We designed a new system that was more accessible to riders and also helped to solve key challenges for the transit agency.

Repositioned RideChoice as a more cost-effective alternative to ADA paratransit

Ensured service availability 24 hours per day, 7 days per week, 365 days a year

Doubled participating communities from 6 to 12 in less than two years

Maintained strong program performance, response times, and low complaints

Eliminated the need for taxis, which were already dropping due to TNC growth

Created a system that gives more visibility and insight into overall performance

About American Logistics

American Logistics provides on-demand and paratransit services by working with transit agencies to offer transportation for eligible individuals. Local transportation providers including UBER, Taxi Companies, Non-Emergency Transportation Companies, and Wheelchair Accessible Vehicle (WAV) Companies are all aggregated on one technology platform to provide a seamless rider and client experience through our call-center services, and web and mobile app. We currently operate in 18 states to three different market segments and deliver approximately 20,000 trips/weekday.